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New Year, New Sales Thread: Report Issues Here "Reporting Only"

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  • barbultbarbult Posts: 24,240
    Richard Haseltine said:

    barbult said:

    This ad is not true. There is no free BIOME today. There is an HDRI available at no extra cost if you purchase a specific product. There is a new MartinJFrost UltraScenery2 BIOME, but it is not free under any circumstances. This ad should be corrected.

    ad or newsletter?

    I saw it in the banner ad, as Leana said. Here is the ad in that context.
    Screenshot_20241112_082442_Samsung Internet.jpg
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  • NorthOf45NorthOf45 Posts: 5,485

    barbult said:

    This ad is not true. There is no free BIOME today. There is an HDRI available at no extra cost if you purchase a specific product. There is a new MartinJFrost UltraScenery2 BIOME, but it is not free under any circumstances. This ad should be corrected.

    ...and it is not new by any measure, being five years old, and part of another bundle.

  • memcneil70memcneil70 Posts: 4,112

    And like a lot of the 'free' items offered recently, one I own already. 

  • Richard HaseltineRichard Haseltine Posts: 100,804

    Newletter won't be fixable now, I imagine, but I will point out the banner and ask them to check the in-app notifications

     

  • barbultbarbult Posts: 24,240
    Thank you, Richard.
  • Charlie JudgeCharlie Judge Posts: 12,728

    Charlie Judge said:

    Buying the two new DAZ+ items together does not give the extra 30% off advertised in the newsletter. Please fix.

    Has the lack of the extra discount for buying both DAZ+items been reported to DAZ? 

  • Richard HaseltineRichard Haseltine Posts: 100,804

    Richard Haseltine said:

    Newletter won't be fixable now, I imagine, but I will point out the banner and ask them to check the in-app notifications

    Banner has been updated.

  • Richard HaseltineRichard Haseltine Posts: 100,804

    Charlie Judge said:

    Charlie Judge said:

    Buying the two new DAZ+ items together does not give the extra 30% off advertised in the newsletter. Please fix.

    Has the lack of the extra discount for buying both DAZ+items been reported to DAZ? 

    Sorry, missed this.

  • Richard HaseltineRichard Haseltine Posts: 100,804

    Richard Haseltine said:

    Charlie Judge said:

    Charlie Judge said:

    Buying the two new DAZ+ items together does not give the extra 30% off advertised in the newsletter. Please fix.

    Has the lack of the extra discount for buying both DAZ+items been reported to DAZ? 

    Sorry, missed this.

    Are you sue it wasn't the extra 30%v for buying two or more debut new? There is no extra discount listed on the promo page (I have deleted my newsletter).

  • LeanaLeana Posts: 11,691

    Richard Haseltine said:

    Richard Haseltine said:

    Charlie Judge said:

    Charlie Judge said:

    Buying the two new DAZ+ items together does not give the extra 30% off advertised in the newsletter. Please fix.

    Has the lack of the extra discount for buying both DAZ+items been reported to DAZ? 

    Sorry, missed this.

    Are you sue it wasn't the extra 30%v for buying two or more debut new? There is no extra discount listed on the promo page (I have deleted my newsletter).

    The discount is listed in the Daz+ newsletter.

    2024-11-12_16h52_58.png
    663 x 790 - 839K
  • Richard HaseltineRichard Haseltine Posts: 100,804

    Leana said:

    Richard Haseltine said:

    Richard Haseltine said:

    Charlie Judge said:

    Charlie Judge said:

    Buying the two new DAZ+ items together does not give the extra 30% off advertised in the newsletter. Please fix.

    Has the lack of the extra discount for buying both DAZ+items been reported to DAZ? 

    Sorry, missed this.

    Are you sue it wasn't the extra 30%v for buying two or more debut new? There is no extra discount listed on the promo page (I have deleted my newsletter).

    The discount is listed in the Daz+ newsletter.

    Yes, it's been found now. They are looking at the issue.

  • DanaTADanaTA Posts: 13,208

    I got an orange banner today.  When I click on it, it says, "Because you own Cloudscape Creator - Bare Sky HDRIs for Iray"...but I don't own that!  It's not in my Product Library, and when I click on it, it doesn't show the red icon that reads "Purchased".

  • LeanaLeana Posts: 11,691

    DanaTA said:

    I got an orange banner today.  When I click on it, it says, "Because you own Cloudscape Creator - Bare Sky HDRIs for Iray"...but I don't own that!  It's not in my Product Library, and when I click on it, it doesn't show the red icon that reads "Purchased".

    I don't see an orange banner but the same message is in my inbox. And I don't own the original product either.

  • Rosie DRosie D Posts: 71

    I do own Cloudscape Creator - Bare Sky HDRIs for Iray but I don't have an orange banner or a message in my inbox...

  • MelanieLMelanieL Posts: 7,379

    Rosie D said:

    I do own Cloudscape Creator - Bare Sky HDRIs for Iray but I don't have an orange banner or a message in my inbox...

    Me neither - maybe they put a spurious "NOT" into the selection criteria for who got the message?! 

  • NorthOf45NorthOf45 Posts: 5,485

    Rosie D said:

    I do own Cloudscape Creator - Bare Sky HDRIs for Iray but I don't have an orange banner or a message in my inbox...

    I also own it already; no message, no banner. Sounds like they got the list inverted. 

  • Charlie JudgeCharlie Judge Posts: 12,728

    Richard Haseltine said:

    Leana said:

    Richard Haseltine said:

    Richard Haseltine said:

    Charlie Judge said:

    Charlie Judge said:

    Buying the two new DAZ+ items together does not give the extra 30% off advertised in the newsletter. Please fix.

    Has the lack of the extra discount for buying both DAZ+items been reported to DAZ? 

    Sorry, missed this.

    Are you sue it wasn't the extra 30%v for buying two or more debut new? There is no extra discount listed on the promo page (I have deleted my newsletter).

    The discount is listed in the Daz+ newsletter.

    Yes, it's been found now. They are looking at the issue.

    And now fixed. Thanks, Richard 

  • frank0314frank0314 Posts: 14,049

    I got the onsite but don't own it either.

  • barbultbarbult Posts: 24,240
    Richard Haseltine said:

    Richard Haseltine said:

    Newletter won't be fixable now, I imagine, but I will point out the banner and ask them to check the in-app notifications

    Banner has been updated.

    Thanks.
  • frank0314frank0314 Posts: 14,049

    Richard Haseltine said:

    Leana said:

    Richard Haseltine said:

    Richard Haseltine said:

    Charlie Judge said:

    Charlie Judge said:

    Buying the two new DAZ+ items together does not give the extra 30% off advertised in the newsletter. Please fix.

    Has the lack of the extra discount for buying both DAZ+items been reported to DAZ? 

    Sorry, missed this.

    Are you sue it wasn't the extra 30%v for buying two or more debut new? There is no extra discount listed on the promo page (I have deleted my newsletter).

    The discount is listed in the Daz+ newsletter.

    Yes, it's been found now. They are looking at the issue.

    Been informed this has been fixed. Let me/us know otherwise.

  • paolo_35229750paolo_35229750 Posts: 91

    Richard Haseltine said:

    MissLeah said:

    Charlie Judge said:

    Richard Haseltine said:

    We are told that the tokens dates are apparently a bug, there are no changes planned for tokens.

    I just placed an order that earned 11 tokens and they were credited to end on 20 November which is less than 2 weeks away. Will the expiration date be automaticaly extended? 

    I'd like to piggyback on that question. I earned five tokens from today's purchase and they currently show as expiring on 11/20 as well. 

    This will be looked at next week, I don't know how it will be fixed but the twentieth is far enough off that they will have time to sort it out during regular hours. I would hope they would either assign the correct expiry (which should be obtainbable from the order history) or just err on members' side if that isn't possible, but I don't imagine they will settle that until the issue iteslf is resolved.

    If I could add, as a nice to have, a page to access our token audit, there used to be a link showingus our tokens and stuff; now the only way to check on your tokens is to hover over the info icon in your cart...

  • butterflyfishbutterflyfish Posts: 1,238

    Richard Haseltine said:

    Richard Haseltine said:

    Newletter won't be fixable now, I imagine, but I will point out the banner and ask them to check the in-app notifications

    Banner has been updated.

    It's better, but it's still confusing. Now it says "Get a free HDRI for UltraScenery Biomes." What does the HDRI have to do with UltraScenery Biomes? That's not even what you have to buy to get it free.

  • Richard HaseltineRichard Haseltine Posts: 100,804

    butterflyfish said:

    Richard Haseltine said:

    Richard Haseltine said:

    Newletter won't be fixable now, I imagine, but I will point out the banner and ask them to check the in-app notifications

    Banner has been updated.

    It's better, but it's still confusing. Now it says "Get a free HDRI for UltraScenery Biomes." What does the HDRI have to do with UltraScenery Biomes? That's not even what you have to buy to get it free.

    I think the idea is that it, and the volumentric skies that are how you earn the freebie, complement the Biome sets.

  • DanaTADanaTA Posts: 13,208

    frank0314 said:

    Richard Haseltine said:

    Leana said:

    Richard Haseltine said:

    Richard Haseltine said:

    Charlie Judge said:

    Charlie Judge said:

    Buying the two new DAZ+ items together does not give the extra 30% off advertised in the newsletter. Please fix.

    Has the lack of the extra discount for buying both DAZ+items been reported to DAZ? 

    Sorry, missed this.

    Are you sue it wasn't the extra 30%v for buying two or more debut new? There is no extra discount listed on the promo page (I have deleted my newsletter).

    The discount is listed in the Daz+ newsletter.

    Yes, it's been found now. They are looking at the issue.

    Been informed this has been fixed. Let me/us know otherwise.

    Still have the same orange banner.  Did a hard refresh, and I just started the computer, it's been down for a few hours.

  • vwranglervwrangler Posts: 4,885
    edited November 12

    Probably too late in the day to do anything, but the Featured Artist Stores sale is a mess. If you sort it in "Price Low-High" order, this is what you get:

    https://www.daz3d.com/fastgrab-fest#order=price^-1&filtered=1

    It's nearly a full page of INACTIVE items. Clearly related to whatever is going on with VanishingPoint's storefront.

    inactive items

     

    inactiveitems.jpg
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    Post edited by vwrangler on
  • Richard HaseltineRichard Haseltine Posts: 100,804

    vwrangler said:

    Probably too late in the day to do anything, but the Featured Artist Stores sale is a mess. If you sort it in "Price Low-High" order, this is what you get:

    https://www.daz3d.com/fastgrab-fest#order=price^-1&filtered=1

    It's nearly a full page of INACTIVE items. Clearly related to whatever is going on with VanishingPoint's storefront.

    inactive items

    Thanks, reported.

  • NorthOf45NorthOf45 Posts: 5,485

    Hey! Prices in my cart just jumped 30% or so... Was there a correction or something?

  • Charlie JudgeCharlie Judge Posts: 12,728

    Richard Haseltine said:

    We are told that the tokens dates are apparently a bug, there are no changes planned for tokens.

    I just made a purchase that earned 6 tokens and they were added to the amount of tokens I have that expire on 20 November (which is only 8 days away) rather than expire at the advertised 2 weeks. Will this be fixed soon? Do I need to file a ticket to get the expiration date extended?

  • NorthOf45NorthOf45 Posts: 5,485
    edited November 13

    NorthOf45 said:

    Hey! Prices in my cart just jumped 30% or so... Was there a correction or something?

    Okay, the second 30% is not being deducted from Featured Artists for having two "Aerie" releases in the cart.

    ETA: Sorry my mistake. The second 30% only applies to the Aerie new releases. The Featured artists get 70% and 30%. It was wrong before, so lucky you if you got it.

    Post edited by NorthOf45 on
  • ArtAngelArtAngel Posts: 1,690

    Charlie Judge said:

    Richard Haseltine said:

    We are told that the tokens dates are apparently a bug, there are no changes planned for tokens.

    I just made a purchase that earned 6 tokens and they were added to the amount of tokens I have that expire on 20 November (which is only 8 days away) rather than expire at the advertised 2 weeks. Will this be fixed soon? Do I need to file a ticket to get the expiration date extended?

    Same problem here. All of my 30 tokens are set to expire on the 20th. Also my orange banner, when I click buy buy populates the Cloudscape Creator- Bare Sky previously purchased, so it isn't really corrected.
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