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Do I need to send a support ticket?

Sfariah DSfariah D Posts: 26,358
edited December 1969 in The Commons

I sent out an email to sales support before the support system was back up. I have not heard back yet. Do I need to send in a support ticket? or will that just overwhelm the support staff with duplicates?

I have checked my spam box and inbox and I have not found any reply.

Comments

  • fixmypcmikefixmypcmike Posts: 19,583
    edited December 1969

    You don't need to open a support ticket -- sales will open a ticket for the email.

  • Sfariah DSfariah D Posts: 26,358
    edited December 1969

    fixmypcmike said:
    You don't need to open a support ticket -- sales will open a ticket for the email.

    Okay thanks for the info.

  • Sfariah DSfariah D Posts: 26,358
    edited June 2012

    Why have the not responded yet?

    I need a response before I can get the super suit and I am afraid they will not respond before the super suit goes off sale.

    Post edited by Sfariah D on
  • fixmypcmikefixmypcmike Posts: 19,583
    edited December 1969

    Miss Bad Wolf said:
    Why have the not responded yet?

    I need a response before I can get the super suit and I am afraid they will not respond before the super suit goes off sale.


    The Supersuit is on sale until June 7.

  • Hiro ProtagonistHiro Protagonist Posts: 699
    edited December 1969

    Is there any indication of how long the backlog is? I emailed support on the 24th of May about a refund for a double order and I haven't heard anything. I can imagine the backlog is longer than that, but it would be nice to have some idea.

  • Sfariah DSfariah D Posts: 26,358
    edited December 1969

    fixmypcmike said:
    Miss Bad Wolf said:
    Why have the not responded yet?

    I need a response before I can get the super suit and I am afraid they will not respond before the super suit goes off sale.


    The Supersuit is on sale until June 7.

    Sorry for not wording it correct. I was suffering from insomnia, but I did finally get some sleep.
    Hopefully they will respond by then, so I can get the super suit.

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