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Free isn't free(Solved)

ProtegeArtsProtegeArts Posts: 69
edited December 10 in Technical Help (nuts n bolts)

Hey everyone, So as the title says. In the daily option of choosing between a "Free" product and a "$2,99" deal. I chose the free option but it isn't free when I go to checkout. Is thing a reoccurring thing or is a one off?

 

Customer Srvice solved the issue. Props to DAZ for honouring the promo.

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Post edited by ProtegeArts on

Comments

  • SofaCitizenSofaCitizen Posts: 1,917

    I haven't had this happen to me yet - however there have been instances in other sales where a product has been part of two competing offers and so the basket has got confused. Check to see if that product is also part of your "Fast Grab" page (https://www.daz3d.com/fast-grab-3d-models) since that sets things to 70% and perhaps takes precedence over the advent calendar one.

    I assume you did use the "Add to cart" from the advent calendar? - not click on the thumbnail to go to the product and add from there?

  • Richard HaseltineRichard Haseltine Posts: 101,408

    Is that the full cart page, or the pop-up that appears on the original page after adding to cart?

  • ProtegeArtsProtegeArts Posts: 69
    edited December 8
    SofaCitizen said:

    I haven't had this happen to me yet - however there have been instances in other sales where a product has been part of two competing offers and so the basket has got confused. Check to see if that product is also part of your "Fast Grab" page (https://www.daz3d.com/fast-grab-3d-models) since that sets things to 70% and perhaps takes precedence over the advent calendar one.

    I assume you did use the "Add to cart" from the advent calendar? - not click on the thumbnail to go to the product and add from there?

    I clicked on the "Add to Cart" button. I didn't the same for the last few ones and hadnt had this issue. I'll edit the comment if the item is on any other item page. Edit: Yes it's on the fast grab page. How unfortunate.
    Post edited by ProtegeArts on
  • ProtegeArtsProtegeArts Posts: 69
    Richard Haseltine said:

    Is that the full cart page, or the pop-up that appears on the original page after adding to cart?

    The second screenshot is full cart on mobile.
  • MelanieLMelanieL Posts: 7,420

    Danae is in Fastgrab at the moment - I expect that is why it is not discounting in your cart.

  • Richard HaseltineRichard Haseltine Posts: 101,408

    It may be a good diea to send Sales support screenshots showing the promo page with the offer and your cart.

  • ProtegeArtsProtegeArts Posts: 69
    Richard Haseltine said:

    It may be a good diea to send Sales support screenshots showing the promo page with the offer and your cart.

    Do you a have link?
  • LeanaLeana Posts: 11,782

    https://bugs.daz3d.com/hc/en-us ("Help center" link in the footer of every page)

  • ProtegeArtsProtegeArts Posts: 69
    Leana said:

    https://bugs.daz3d.com/hc/en-us ("Help center" link in the footer of every page)

    Thank you, I have reported the issue. Hope they can help with this.
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