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Photoshop Bridge Help wanted

chris_340dad5bchris_340dad5b Posts: 50
in Daz Studio Discussion
This discussion was created from comments split from: Daz Bridge Support Is Here!.

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  • chris_340dad5bchris_340dad5b Posts: 50

    Does anyone offer support for the Daz Photoshop Bridge? I have been BEGGING Daz Support for help and other than asking me for my log and a film of my problem, which I have attached, thiey have not helped me in A YEAR and ONE HALF. I have no hair left from pulling it out in frustration.

     
     
     
  • Richard HaseltineRichard Haseltine Posts: 100,732

    Split to its own thread since it is different from the 3D bridges.

    What issues are you having?

  • chris_340dad5bchris_340dad5b Posts: 50
    edited November 8

    A year-and-a half ago, I was in the middle of a project that involved multiple renders using the photoshop bridge which has always worked perfectly for years. I finished a perfect render into photoshop and went to lunch. When I came back, I changed the position of the figure slightly and activated the photoshop bridge in Photochop CC. When I hit "Render to a new layer" I suddenly recieved an error message that said "Unable to updatescene from Daz Studio." It has never worked since. I have a Dell XPS8940 with 64 gigs of Ram and an Nvidia GeForce RTX 260 SUPER card. I have tried updating every piece of softward involved. Nothing works. The render engine works fine in DAZ, turning out excellent renders which I can save as .pngs, but I have to say they are fuzzballs compared to the results I achieved in DAZ to Photoshop.

    I have asked DAZ over and over to get involved and all they do, every few months, is ask for my log and a screenfilm of the problem (both are attached below.) Avctually, a copy of the screencap is uploaded. They won't allow me to upload the film. Give me a few to put it somewhere and I will link to it.

     

    All I want them to do is tell me how and where the connection is made to Photoshop. I am convinced there must be a jammed image (like paper jammed in a printer) that is gumming up the works. I am SO frustrated as I have projects I have had to turn down because the clients don't like the best output from DAZ whils pales in insignifigance when compared to a Photoshop version.

     

    txt
    txt
    Chris D log.txt
    1M
    Ricky Gerevai Contacts_005.jpg
    1218 x 885 - 64K
    Post edited by chris_340dad5b on
  • chris_340dad5bchris_340dad5b Posts: 50

    Here is the film.   https://www.dropbox.com/scl/fi/hl4yuh745ddqcl0s8s5as/Recording-7.mp4?rlkey=9o2trqq2m4zhc1kl5ajfxv9ze&dl=0

  • Richard HaseltineRichard Haseltine Posts: 100,732

    It's been a long time since I used the bridge, and that was in CS6 so not representative of the current versions. I agree it does look as if something, either security software or a temp file that can't be cleared, is interfering with the process. Unfortunately I don't know where DS puts the temporary files - you could try chnaging the location of the Temp folder (in Daz Studio's Preferences) and see if that cleared the block.

  • chris_340dad5bchris_340dad5b Posts: 50
    Good ideas. I'll try them in the morning. Thank you.
  • chris_340dad5bchris_340dad5b Posts: 50

    Sadly, neither idea worked. I just wish DAZ would put me in touch with whoever created this bridge. They must know this problem could happen because the wrote a very specific error message for it. I will continue to pester them. Just look at how great a render to photoshop comes out (see attached)

    DIABLO IN THE LAB WITH TUBE 01 300dpi WORKING COPY WC April 23_2013.jpg
    6000 x 3884 - 2M
  • Richard HaseltineRichard Haseltine Posts: 100,732

    I have to say that providing an error message for an event doesn't mean they know what caused that event to occur, they just know what the end result was.

    Unfortunately the tenp folder was my only semi-bright idea.

  • chris_340dad5bchris_340dad5b Posts: 50
    Oh believe me it was a very bright idea. I am going to get a friend of mine who's a computer nut to break open the software and see if we can take a look at the code and figure out the route that the render takes from Photoshop Oh I'm sorry I should say from Daz two Photoshop. I don't know if it's encrypted or not but we'll find out. As you can see from the work I posted above I really use the program extensively and I haven't been able to for the last year and a half which has basically wiped out a large portion of my income. I'm looking at buying brand new equipment from top to bottom. My biggest fear is that if I link to my existing files which are numerous, I'll suddenly have the problem again. A friend of mine said it might actually be something a little more malicious that got into my computer. Well we'll see. Thanks so much for your help
  • RexRedRexRed Posts: 1,323
    edited November 10

    I think it is because Photoshop dropped support for 3D.

    If you install older versions of Photoshop before they dropped 3D (they will work alongside of the version you have installed now), it may work with them.

    I tend to think the problem is Photoshop and not Daz Studio or the Bridge. If you have the same version of Photoshop installed, try installing the version of Photoshop before that one. Keep going back, I believe you will find a version that still works.

    Post edited by RexRed on
  • chris_340dad5bchris_340dad5b Posts: 50

    I have tried all the way back to Photoshop 5 and none work. The problem is, the system I was using when it stopped was Daz 4 and Photoshop CC. And the problem happened first in the middle of a work session. One minute it was working, then it wasn't and never has agan. I Tried installing old versions of DAZ and Photoshop Bridge. Nothing. Same message.

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