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Ticket response time

pougetdalmaspougetdalmas Posts: 29
in Technical Help (nuts n bolts)

Hi,

Are Daz really slow to respond to tickets?

I lodged a ticket 18th October, ticket says 5-6 business days - still no response.

Is there any way to nudge them to notice?

Thanks

Comments

  • frank0314frank0314 Posts: 14,148
    edited November 1

    What department did you submit the ticket to and for what? They are super busy atm so wait times are a bit longer than normal, but that seems to be longer than normal for a regular sales support ticket.

    Post edited by frank0314 on
  • pougetdalmaspougetdalmas Posts: 29

    frank0314 said:

    What department did you submit the ticket to and for what? They are super busy atm so wait times are a bit longer than normal, but that seems to be longer than normal for a regular sales support ticket.

     

    It was sent to 'technical' as I'm trying to get an older version of DazStudio, the newest version does not generate IRAY renders on my system.

  • Richard HaseltineRichard Haseltine Posts: 101,620

    No, if tickets could be bumped then that would just add to theirm workload and make things slower for everyone. I ama fraid you will have to wait for your ticket to be answered.

  • pougetdalmaspougetdalmas Posts: 29

    Richard Haseltine said:

    No, if tickets could be bumped then that would just add to theirm workload and make things slower for everyone. I ama fraid you will have to wait for your ticket to be answered.

    So the ticket quoting x number of business days is meaningless and there is no true indication of how long this will take. Impressive.

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