New Year, New Sales Thread: Report Issues Here "Reporting Only"

Torquinox

The Christmas Eve Artists promo includes a ton of inactive items. https://www.daz3d.com/christmas-eve-artists#index=201&order=price^-1&filtered=1

Elor

Elor said:

From what I can see, the 20% for DNR is now longer active even on items who had it like Mia:

Does someone else have the same problem (Debut New don't trigger the addition 20% on items from the featured artist list) ?

Charlie Judge

Elor said:

Elor said:

From what I can see, the 20% for DNR is now longer active even on items who had it like Mia:

Does someone else have the same problem (Debut New don't trigger the addition 20% on items from the featured artist list) ?

Same here. Purchase of a Debut new Release (SY More Toe Bones Genesis 9) is not increasing the discount on Feature Artist items in my cart. Please fix

nonesuch00

Charlie Judge said:

nonesuch00 said:

nonesuch00 said:

I bought:

Fletcher Class Destroyer | Daz 3D

Fletcher Bridge | Daz 3D

and used all 4 tokens I had. The total I paid for the order was $12.65 of which $0.72 was sales tax at a 6% tax rate.

Why wasn't I awarded more tokens for these purchases totalling $11.93 before tax?

OK, today I bought Seamster | Daz 3D and got tokens so I will open a ticken about missing tokens from the previous purchase that I should have been available for me to use on the Seamster purchase today.

Members who are not DAZ+ or Premier only receive tokens for each $15 spent: https://www.daz3d.com/daz-tokens

So you would have had to make a purchase of at least $15 to get tokens.

Thanks, DAZ Customer Support already also told me. I was wondering what was going on, I was piling up tokens faster than I could spend them when I was a Premier member.

Richard Haseltine

Charlie Judge said:

Elor said:

Elor said:

From what I can see, the 20% for DNR is now longer active even on items who had it like Mia:

Does someone else have the same problem (Debut New don't trigger the addition 20% on items from the featured artist list) ?

Same here. Purchase of a Debut new Release (SY More Toe Bones Genesis 9) is not increasing the discount on Feature Artist items in my cart. Please fix

Reporting

Richard Haseltine

Richard Haseltine said:

Charlie Judge said:

Elor said:

Elor said:

From what I can see, the 20% for DNR is now longer active even on items who had it like Mia:

Does someone else have the same problem (Debut New don't trigger the addition 20% on items from the featured artist list) ?

Same here. Purchase of a Debut new Release (SY More Toe Bones Genesis 9) is not increasing the discount on Feature Artist items in my cart. Please fix

Reporting

and fixed, at least in my test cart.

Charlie Judge

Richard Haseltine said:

Richard Haseltine said:

Charlie Judge said:

Elor said:

Elor said:

From what I can see, the 20% for DNR is now longer active even on items who had it like Mia:

Does someone else have the same problem (Debut New don't trigger the addition 20% on items from the featured artist list) ?

Same here. Purchase of a Debut new Release (SY More Toe Bones Genesis 9) is not increasing the discount on Feature Artist items in my cart. Please fix

Reporting

and fixed, at least in my test cart.

It looks to be fixed for me also. Thanks 

Wonderland

When I click on certain PAs that show up in the Featured Artist sections, sometimes no or partial libraries of their catalogs show up. Like if I click on the Magic Brush icon, 0 items show up although most of their items are on sale: https://www.daz3d.com/christmas-eve-artists#&filter_vendor=Magic%20Brush&filtered=1 And when I click on Mousso, it only shows older items when many of her newer items are actually on sale: https://www.daz3d.com/christmas-eve-artists#&filter_vendor=Mousso&filtered=1 Same thing with 3D Universe. Only shows a portion of their content on sale:https://www.daz3d.com/christmas-eve-artists#&filter_vendor=3D%20Universe&filtered=1 I haven't checked all the vendors but the links are not working correctly at least for these three. This is when I click on the icon for their store in the Featured Artist sections. 

Richard Haseltine

Wonderland said:

When I click on certain PAs that show up in the Featured Artist sections, sometimes no or partial libraries of their catalogs show up. Like if I click on the Magic Brush icon, 0 items show up although most of their items are on sale: https://www.daz3d.com/christmas-eve-artists#&filter_vendor=Magic%20Brush&filtered=1 And when I click on Mousso, it only shows older items when many of her newer items are actually on sale: https://www.daz3d.com/christmas-eve-artists#&filter_vendor=Mousso&filtered=1 Same thing with 3D Universe. Only shows a portion of their content on sale:https://www.daz3d.com/christmas-eve-artists#&filter_vendor=3D%20Universe&filtered=1 I haven't checked all the vendors but the links are not working correctly at least for these three. This is when I click on the icon for their store in the Featured Artist sections. 

They may be on sale from other promotions.

protosynthetic

Missing product

hjake

NAN is not a number is it? I think I already have this one.

 

so no NAAN this time.

 

 

jmucchiello

jmucchiello said:

Cris Palomino said:

jmucchiello said:

Retro Hallway in the days of christmas section isn't free. It appears that the Daz+ pricing is in effect as I saw this item is also in the Fast Grab part of the store.

That you will need to do a ticket since the advent items are completely random for everyone. 

:Last time I did a ticket on a one day sale, it took them three days to get back to me.

 

Granted, it's Christmas week. But the ticket entered on Sunday. (I did the purchase at the not free price.) No response at all from customer support so far. 

Cris Palomino

jmucchiello said:

jmucchiello said:

Cris Palomino said:

jmucchiello said:

Retro Hallway in the days of christmas section isn't free. It appears that the Daz+ pricing is in effect as I saw this item is also in the Fast Grab part of the store.

That you will need to do a ticket since the advent items are completely random for everyone. 

:Last time I did a ticket on a one day sale, it took them three days to get back to me.

 

Granted, it's Christmas week. But the ticket entered on Sunday. (I did the purchase at the not free price.) No response at all from customer support so far. 

it's also a holiday time of year places are shorter staff as many take time off for family. 

Astraffel

Seems like it may be an error. AM's lovely new heron is showing as an editorial license. If not a mistake, please, ignore this.

Cris Palomino

Astraffel said:

Seems like it may be an error. AM's lovely new heron is showing as an editorial license. If not a mistake, please, ignore this.

Right now, they're more likely in error. Reporting, thank you. 

shadem980

The Bear Rider poses also seem to be given an editorial license in error.

Cris Palomino

shadem980 said:

The Bear Rider poses also seem to be given an editorial license in error.

Reporting, thanks 

britscriptwriter

I know this isn't likely to happen but shouldn't there be an alternative offer for those who already own the Nikolai bundle? Daz has a history of providing an alternative in these situations so it seems a bit unfair to be excluded from such a generous offering :(

Wonderland

britscriptwriter said:

I know this isn't likely to happen but shouldn't there be an alternative offer for those who already own the Nikolai bundle? Daz has a history of providing an alternative in these situations so it seems a bit unfair to be excluded from such a generous offering :(

THIS! 

tsroemi

Wonderland said:

britscriptwriter said:

I know this isn't likely to happen but shouldn't there be an alternative offer for those who already own the Nikolai bundle? Daz has a history of providing an alternative in these situations so it seems a bit unfair to be excluded from such a generous offering :(

THIS! 

Yes, maybe it would be possible to check with them? 

Cris Palomino

tsroemi said:

Wonderland said:

britscriptwriter said:

I know this isn't likely to happen but shouldn't there be an alternative offer for those who already own the Nikolai bundle? Daz has a history of providing an alternative in these situations so it seems a bit unfair to be excluded from such a generous offering :(

THIS! 

Yes, maybe it would be possible to check with them? 

Will send an inquiry. 

Cris Palomino

tsroemi said:

Wonderland said:

britscriptwriter said:

I know this isn't likely to happen but shouldn't there be an alternative offer for those who already own the Nikolai bundle? Daz has a history of providing an alternative in these situations so it seems a bit unfair to be excluded from such a generous offering :(

THIS! 

Yes, maybe it would be possible to check with them? 

Will send an inquiry. 

caravelle

britscriptwriter said:

I know this isn't likely to happen but shouldn't there be an alternative offer for those who already own the Nikolai bundle? Daz has a history of providing an alternative in these situations so it seems a bit unfair to be excluded from such a generous offering :(

+1! I already own this bundle and don't get anything now... 

Halcon Bluesky

Is there any staff available right now? I have an urgent query if possible I can wait to be attended, please.

Halcon Bluesky

If nobody is here, I will return later.....

Elor

If you have a problem related to sale, write about it with as much details as possible (like screenshot of a cart exposing the problem, it doesn't have to be the actual cart you building, you can just chose items showing the problem).

A moderator will read your message when they can.

If it's a technical problem, either it's one that can be solved with the help of members, so better to ask in the technical forums, or you'll have to fill a ticket and wait for a Daz employee to read it.

Regardless of the problem, it's the 25th of December and slower response time than usual is to be expected.

Halcon Bluesky

Well, how about the 26th of December, should any staff be available?

Cause I want a quick response, if sending a ticket will take ages for someone to respond.

Better I will get my 40 winks and I comeback to see if there is anyone willing to attend me asap.

zzzzzz

Charlie Judge

Halcon Bluesky said:

Well, how about the 26th of December, should any staff be available?

Cause I want a quick response, if sending a ticket will take ages for someone to respond.

Better I will get my 40 winks and I comeback to see if there is anyone willing to attend me asap.

zzzzzz

DAZ staff don't generally monitor these these forums; so it is unlikely they will be available on any day. However, the moderators are always ready to help if you post the problem. Or if you don't want to post the problem you could send one of them a Private Message. 

tsroemi

Cris Palomino said:

tsroemi said:

Wonderland said:

britscriptwriter said:

I know this isn't likely to happen but shouldn't there be an alternative offer for those who already own the Nikolai bundle? Daz has a history of providing an alternative in these situations so it seems a bit unfair to be excluded from such a generous offering :(

THIS! 

Yes, maybe it would be possible to check with them? 

Will send an inquiry. 

Thank you! I hope you're not missing out on too much holiday fun because of the forums. 

QN883DArts

The coupon code Pays-4-Itself doesn't work on many DO's. It works with individul assets, but not with bundles. I tried with Freja Mega bundle, Mira bundle, Calypso bundle and many others each time recieving Invalid code messege. But for example Celestial Forest works, please fix.