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55 * 7.95$

bozboz Posts: 30
edited December 1969 in Technical Help (nuts n bolts)

Today daz3d has charged me for 55 * 7.95$!

And zendesk is down!

What are you doing?

My pc membership is even suspended!

So is my credit card, because of this, by the way!

And its WEEKEND!!!

Comments

  • DAZ_ann0314DAZ_ann0314 Posts: 2,849
    edited December 1969

    Not sure what happened there but DAZ3D is in today so I'll pull up the info and send it in to the Customer Service Manager...they should get it shortly after they come in...and Ill try and give them a call this morn to double check on it as well so it can get straightened around quickly for you.

    So sorry this happened..but I'll do my best to be sure it is seen first off today.

  • bozboz Posts: 30
    edited December 1969

    Thanks for your help. Looking forward to get it fixed.

  • DAZ_ann0314DAZ_ann0314 Posts: 2,849
    edited August 2012

    Van Rinkel said:
    Thanks for your help. Looking forward to get it fixed.

    They refunded all the charges back to the card though to see the refunds may take a day or two but it was all taken care of earlier today. Again we are terribly sorry about this. Apparently some bug caused the multiple billing but they also are getting that resolved as well so it doesn't happen again.

    If you need anything further, please don't hesitate to contact me.
    aanderson @ daz3d.com (just take the spaces out before and after the @)

    Post edited by DAZ_ann0314 on
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