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Does anyone offer support for the Daz Photoshop Bridge? I have been BEGGING Daz Support for help and other than asking me for my log and a film of my problem, which I have attached, thiey have not helped me in A YEAR and ONE HALF. I have no hair left from pulling it out in frustration.
Split to its own thread since it is different from the 3D bridges.
What issues are you having?
A year-and-a half ago, I was in the middle of a project that involved multiple renders using the photoshop bridge which has always worked perfectly for years. I finished a perfect render into photoshop and went to lunch. When I came back, I changed the position of the figure slightly and activated the photoshop bridge in Photochop CC. When I hit "Render to a new layer" I suddenly recieved an error message that said "Unable to updatescene from Daz Studio." It has never worked since. I have a Dell XPS8940 with 64 gigs of Ram and an Nvidia GeForce RTX 260 SUPER card. I have tried updating every piece of softward involved. Nothing works. The render engine works fine in DAZ, turning out excellent renders which I can save as .pngs, but I have to say they are fuzzballs compared to the results I achieved in DAZ to Photoshop.
I have asked DAZ over and over to get involved and all they do, every few months, is ask for my log and a screenfilm of the problem (both are attached below.) Avctually, a copy of the screencap is uploaded. They won't allow me to upload the film. Give me a few to put it somewhere and I will link to it.
All I want them to do is tell me how and where the connection is made to Photoshop. I am convinced there must be a jammed image (like paper jammed in a printer) that is gumming up the works. I am SO frustrated as I have projects I have had to turn down because the clients don't like the best output from DAZ whils pales in insignifigance when compared to a Photoshop version.
Here is the film. https://www.dropbox.com/scl/fi/hl4yuh745ddqcl0s8s5as/Recording-7.mp4?rlkey=9o2trqq2m4zhc1kl5ajfxv9ze&dl=0
It's been a long time since I used the bridge, and that was in CS6 so not representative of the current versions. I agree it does look as if something, either security software or a temp file that can't be cleared, is interfering with the process. Unfortunately I don't know where DS puts the temporary files - you could try chnaging the location of the Temp folder (in Daz Studio's Preferences) and see if that cleared the block.
Sadly, neither idea worked. I just wish DAZ would put me in touch with whoever created this bridge. They must know this problem could happen because the wrote a very specific error message for it. I will continue to pester them. Just look at how great a render to photoshop comes out (see attached)
I have to say that providing an error message for an event doesn't mean they know what caused that event to occur, they just know what the end result was.
Unfortunately the tenp folder was my only semi-bright idea.
I think it is because Photoshop dropped support for 3D.
If you install older versions of Photoshop before they dropped 3D (they will work alongside of the version you have installed now), it may work with them.
I tend to think the problem is Photoshop and not Daz Studio or the Bridge. If you have the same version of Photoshop installed, try installing the version of Photoshop before that one. Keep going back, I believe you will find a version that still works.
I have tried all the way back to Photoshop 5 and none work. The problem is, the system I was using when it stopped was Daz 4 and Photoshop CC. And the problem happened first in the middle of a work session. One minute it was working, then it wasn't and never has agan. I Tried installing old versions of DAZ and Photoshop Bridge. Nothing. Same message.
Threads with replies merged as a courtesy to the respondants, all other threads removed. Do not multi-post - it just wastes the time that people are volunteering to try to help you as they cover old ground.
for what it's worth
I just render in daz save as tiff and then have PS open the images
I quite often render up to 10k by 5k but use photoshop to stack the images to make finals.
So it doesn't matter which PS I use I have 2024,2025, 25 beta and ps Cs 2 all and just have them open the files ... saved with no compression out of daz.
daz render>save uncompressed tiff>open in PS
It would seem that the bridges add a another possible place for ocram to apply his razor.
And as backup ... I save all renders in a folder on C but once I open one in PS I can save elseware.
(okay, I actually have the render folder and scene file folder on the C, E, G drives because I'm paronoid about drive fails. Only have had a couple over 20 years of rendering but that was enough to remind me to backup, backup and backup.
The file in the image is only 1.14m ... the tiff file in PS in 6k x 3k format with a lot of layers is 267 mb.
I'm just guessing here, but what might be happening is that when you render to Photoshop using the bridge DS may be sending the RAW data as an EXR, and Photoshop is automatically creating the "best" histogram equalization for the provided data and a better visual image. There will be some loss in "data" when an image is saved as png or tiff, simply because those formats have a limited bit depth compared to EXR. (i.e. A raw EXR image typically has 32-bit floating point data (i think DS exports 32 bit EXR files) while the tiff's exported from DS are limited to 8 bits per channel, meaning a raw EXR can capture a much wider range of tonal values and color information than a tiff file.
This Youtube video linked below may help you get a proper EXR out of DS using Canvases. The image you would be most interested in using is the beauty pass.
https://youtu.be/oXK4vbjoCuo?si=5cFrh7rVsXxi30G-
My first guess as to why this suddenly stopped happening is that a security software (antivirus or anti-malware) has identified the interaction between DS and Photoshop as suspicious activity and blocked it. Again, this is just a wild guess, but the best one I've got right now.
will the save last image retrieve the render if it gets lost in transit?
When you try to use the bridge and it fails, are there any error messages in the log maybe ?
Here is the log text (attached.) I simply opened Daz, loaded one item and tried to render in Photoshop CS6. I got the usual "Cannot update scene in Daz studio" message